Customer Service

Customer Service - Shopping Online at Nurcha

All prices listed on the Nurcha website are in Australian dollars unless otherwise specified.

Payment Methods
All Visa and MasterCards are accepted through our safe and secure eWay payment gateway.  No surcharges apply.

Returns Policy
We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered simply email us the details, and we’ll take care of you.  Please understand that we cannot accept returns if you simply change your mind.

Returns Procedure
Returns must be authorised by us in advance by phone or email where we will provide you with a return address to send your goods.  We will happily accept the return of any product which is damaged or does not match the description of what you ordered.  Please ensure you contact us within 48 hours of receiving your goods with photo evidence so we can verify the condition of the product(s) to be returned.  To be eligible for either a replacement or a full refund of the purchase price please return your goods to us within fourteen (14) days of the purchase date and in the condition they originally arrived in.

Please be sure to retain the tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.
Refunds will only be issued in the case of damaged or defective merchandise.

Shipping Terms and Conditions

Please ensure you read our Shipping Terms and Conditions.

Nurcha welcomes you to save time and money by shopping through our online store.  Please remember that placing an order through indicates your acceptance of the following Terms and Conditions.

Username and Password
Nurcha is not liable for any unauthorised use of your username and password.  Your registration information is private and we maintain that as per our Privacy Policy.  Remember you are responsible for the safekeeping of your username and password.

Medical Disclaimer
Any material provided on this website is for information purposes only and is not intended to replace medical advice or be a treatment for any medical condition. Whilst all reasonable care is taken to ensure the information provided within this website is accurate, cannot verify the findings and materials produced by third parties that may be included within this website. Should you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own or any other party’s medical condition we encourage you to consult a relevant healthcare professional.

Product Disclaimer
With respect to products sold on the site, Nurcha makes no representations or warranties, either expressed or implied, of any kind, except as expressly stated herein. In no event shall Nurcha, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the product sold.
Nurcha strives to keep the product list, including imagery, as up-to-date as possible.  However, on occasion, imagery of goods in our product list may differ from the goods actually supplied to you. Nurcha recommends that you read the labels on goods carefully before consumption as we do not warrant the accuracy of the information contained in the product list.

Out of Stock Policy
Nurcha will endeavour to ensure that all goods ordered by you are supplied to you. However, our stock levels can vary throughout the day due to sales demands.  Therefore, an item indicated as “stocked” when you place your order may, in fact, be out of stock. In the rare event we are unable to fulfill your order we will make every effort to contact you by email or phone immediately. In this circumstance we will also offer you the option to cancel the order in return for a full refund.

Order Changes or Cancellations
All orders are automatically processed through our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by Nurcha due to the cancellation of your order. If you should make a mistake when ordering, please contact us immediately and if your order has not yet been dispatched we will do our best to accommodate your request.

Pricing Policy
Unless otherwise specified, all prices listed on the Nurcha website are in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax), regardless of shipping address.  Product prices are monitored regularly and updated by our staff to ensure you receive our most competitive price possible.

Payment Methods
All Visa and MasterCards are accepted, and no surcharges apply.  PayPal and Direct Deposit payments are also accepted by prior arrangement.

This Agreement, its Terms and Conditions and the Use of this Site shall be governed by the laws in existence in Australia. You agree that any claim relating to the Site and our service can only be dealt with in a court in the state of Queensland, Australia.

The terms of this Agreement remain effective even if terminated by either party. We reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice, subject to applicable law. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

Supplied Information
We rely on the information you provide through Nurcha, including registration information, payment information, and transaction-related information, which must be accurate, current and complete. You will be solely responsible for any and all loss, damage, and additional costs that you, we or any other person may incur as a result of your submission of any false, incorrect or incomplete information.